FAQ

Please contact us to discuss your needs as most items will need a min order quantity. Some range from as little as 4 items.

We do not charge set up fees for our digital, sublimation or heat transfer vinyl printing.

Screen printing and embroidery will incur a setup cost.

Please email us [email protected] to discuss your larger quantity orders, as we are happy to provide a discount.

Yes you can supply your own garments.  Depending on materials this usually is not an issue for us.  We will advise if we can not print on your garments.

We only accept garments that are brand new and unworn. This is to protect our equipment and for sanitary reasons. We assume no responsibility for replacing or reimbursing for any items damaged or otherwise imperfect while in our care.

We do not print/embroide on customer supplied hats.  We only print/embroide on our supplied hats.

Digital printed shirts will fade and wear off over time, due to the nature of the soft and natural water-based inks.  Screen printing and heat transfer vinyl will crack and peel over time, but there are ways to pro-long the wear and tear on your garments.

• Machine was cold (hand wash)
• Gentle cycle with only mild washing detergents
• Do not bleach
• No fabric softners
• Do not dry clean
• Hang dry or tumble dry on very low settings
• Do not iron directly over heat transfer vinyl prints – iron on the reverse side.

A time will need to be arranged in advance and full payment will be required prior to collection unless otherwise arranged with us.

If you have changed your mind about the order you’ve placed, you need to let us know within 48 hours of placing your order that you wish not to proceed. Once your items have been printed or ordered in we can not cancel your order.  Please note that if your cancellation has been accepted that the refund will be processed within 14 working days.

Yes! Please call us on 0434 943 092.

All our orders are processed 7-14 days from date of payment, unless other arrangement have been made with you. Most of our personalised items are processed within 5 working days. Larger orders might take larger, but this will be discussed with you.

Faulty Stock

If for any reason you receive your garment/product and it’s faulty – you will need to contact us via email [email protected]

We will happily refund or exchange your items. These Items will need to be returned to us within 7 days of purchase, unworn and unsoiled in its original packaging. Once we receive your garment/product we will look at the issue, you will then receive your refund/exchange.

Fair wear and tear

If a button falls off or zip breaks after you wear your clothing due to fair wear and tear, we cannot accept a return.

Please note that items that have been damaged due to wear and tear, or from being washed incorrectly, are not considered to be faulty, therefore are not eligible for a refund or exchange.

We do not refund on damaged or lost items during postage.

Before we dispatch your order, we personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition. In the event that your goods are not in a satisfactory condition on arrival please notify our team immediately via email.

Promo Printing is not responsible for return packages lost in transit. All packages should be returned to us via a trackable method.

On rare occasions a particular style, colour, size of t-shirt or product you have ordered may not be in stock in our store or suppliers warehouse. In these situations we will notify the customer of alternatives. We’ll provide a new estimated date or we can cancel the order for a full refund if requested.

We send all our parcels with Australia Post, Couriers Please or Sendle. If you select express postage it does not mean that your order will be processed quicker, it only means that your postage time will be quicker.

Please contact us directly via phone or email if you have a rush order.

We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you create an Account, we will use the information that you provide us to communicate with you and fullfill your order. Similarly, if you sign up to receive our newsletter or marketing emails, we will use the email address you provide to send you the newsletters.

Non-Personal Information: We use Non-Personal Information to track the use of the Website and the System and for other internal purposes, such as providing, maintaining, evaluating, and improving the Website.

Disclosure to Successors: We will not disclose Personal Information to any other company.

Disclosure to Unaffiliated Third Parties: We will not disclose your Personal Information to unaffiliated third parties.

Disclosure to Third Party Service Providers and Online Partners: We will not disclose your details to various third parties except Pay Pal who accepts our payments.